Legal

Privacy Policy

Last updated: May 29, 2026

SnoutWare is software for animal shelters and veterinary practices. This policy explains what personal data we collect, why we collect it, who we share it with, and the choices you have. It applies to the people who run shelters on SnoutWare, the adopters and fosters who apply through them, and visitors to our sites.

What we collect

Account details for shelter and vet staff: name, email, and the organization you belong to.
Application data from adopters and fosters: name, email, phone, address, household details, and the answers you give on an application.
Files you upload, such as animal photos and supporting documents.
Payment details when a shelter subscribes or an adopter pays a fee. Card numbers go directly to our payment processor (Stripe); we never store them.
Basic technical and usage data, such as IP address and the pages viewed on a shelter site, used to keep the service secure and to show shelters privacy-respecting visit counts.

How we use it

To run the core product: intake, adoption and foster workflows, contracts, and records.
To send transactional email such as application updates and verification links.
To process payments and manage subscriptions.
To keep the service secure, prevent abuse, and meet our legal obligations.

We do not sell your personal data, and we do not use it for third-party advertising.

Who we share it with

We share data with the service providers below (our "sub-processors") only as needed to run SnoutWare. Each one handles data under its own privacy commitments.

SupabasePrivacy policy

Database, sign-in, and file storage. This is where shelter records, adopter applications, and uploaded photos live.

Data shared: Names, emails, phone numbers, addresses, application answers, and uploaded files for shelters and adopters.

Location: United States

VercelPrivacy policy

Hosts the SnoutWare website and runs its server code.

Data shared: Technical request data such as IP address and browser type; any personal data passes through in transit.

Location: United States

StripePrivacy policy

Processes subscription payments from shelters and adoption-fee payments from adopters.

Data shared: Billing contact details and payment information. Card numbers go directly to Stripe; SnoutWare never stores them.

Location: United States

ResendPrivacy policy

Delivers transactional email (application updates, verification links, notifications).

Data shared: Recipient email addresses and the contents of those emails.

Location: United States

ClickUpPrivacy policy

Internal customer relationship tracking for shelters and vet practices that use SnoutWare.

Data shared: Organization name and the contact details of the person who signed the organization up.

Location: United States

AnthropicPrivacy policy

Powers SnoutWare's optional AI features (for example, drafting animal descriptions).

Data shared: Only the content submitted to an AI feature when a shelter chooses to use it. Anthropic does not train models on this data.

Location: United States

SentryPrivacy policy

Error monitoring. When something breaks in SnoutWare, Sentry records the technical details so we can fix it.

Data shared: Technical error reports (page, browser type, IP address). Request bodies, cookies, and account details are stripped before sending.

Location: United States

How long we keep it

We keep personal data for as long as an organization uses SnoutWare. When a shelter leaves, we delete its records on a 30-day schedule (with a window to restore by mistake). When an individual asks us to delete their data, we remove their personal identity from our records. For accountability we keep a structural history of actions (for example, that an application was approved on a date) with the personal details replaced by placeholder values.

Your rights

Depending on where you live (including under the EU GDPR and California CCPA), you can ask us to:

Access the personal data we hold about you.
Export your data in a portable, machine-readable format.
Correct data that is wrong or out of date.
Delete your personal data (the right to erasure).

How to exercise your rights

Use our request form to make any of these requests. You do not need an account. We respond within 30 days. For a deletion request, we email you a link to confirm it is really you before anything is removed.

Contact

Questions about this policy or your data? Email privacy@snoutware.com.

What we collect

Account details for shelter and vet staff: name, email, and the organization you belong to.

Application data from adopters and fosters: name, email, phone, address, household details, and the answers you give on an application.

Files you upload, such as animal photos and supporting documents.

Payment details when a shelter subscribes or an adopter pays a fee. Card numbers go directly to our payment processor (Stripe); we never store them.

Basic technical and usage data, such as IP address and the pages viewed on a shelter site, used to keep the service secure and to show shelters privacy-respecting visit counts.

How we use it

To run the core product: intake, adoption and foster workflows, contracts, and records.

To send transactional email such as application updates and verification links.

To process payments and manage subscriptions.

To keep the service secure, prevent abuse, and meet our legal obligations.

We do not sell your personal data, and we do not use it for third-party advertising.

Who we share it with

We share data with the service providers below (our "sub-processors") only as needed to run SnoutWare. Each one handles data under its own privacy commitments.

SupabasePrivacy policy

Database, sign-in, and file storage. This is where shelter records, adopter applications, and uploaded photos live.

Data shared: Names, emails, phone numbers, addresses, application answers, and uploaded files for shelters and adopters.

Location: United States

VercelPrivacy policy

Hosts the SnoutWare website and runs its server code.

Data shared: Technical request data such as IP address and browser type; any personal data passes through in transit.

Location: United States

StripePrivacy policy

Processes subscription payments from shelters and adoption-fee payments from adopters.

Data shared: Billing contact details and payment information. Card numbers go directly to Stripe; SnoutWare never stores them.

Location: United States

ResendPrivacy policy

Delivers transactional email (application updates, verification links, notifications).

Data shared: Recipient email addresses and the contents of those emails.

Location: United States

ClickUpPrivacy policy

Internal customer relationship tracking for shelters and vet practices that use SnoutWare.

Data shared: Organization name and the contact details of the person who signed the organization up.

Location: United States

AnthropicPrivacy policy

Powers SnoutWare's optional AI features (for example, drafting animal descriptions).

Data shared: Only the content submitted to an AI feature when a shelter chooses to use it. Anthropic does not train models on this data.

Location: United States

SentryPrivacy policy

Error monitoring. When something breaks in SnoutWare, Sentry records the technical details so we can fix it.

Data shared: Technical error reports (page, browser type, IP address). Request bodies, cookies, and account details are stripped before sending.

Location: United States

How long we keep it